Security and Privacy

This Policy was last modified on June 1, 2009.

The Privacy Policy below governs your SHUKR account and any information you provide on this site.

Overview

In order to place orders with SHUKR and to reduce the risk of fraud, SHUKR LLC. ("SHUKR" or "we"), the data controller, must ask you to provide us information about yourself and your credit or debit card. By consenting to, and agreeing the terms of, the Privacy Policy, you also expressly consent and agree to us processing your data in the manner set out in the Privacy Policy. This Privacy Policy describes the information we collect and how we use that information. SHUKR takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, in order for us to offer our services to our users; to enhance the quality of its service from time to time; and to protect the interests of our users, we will in limited circumstances and as further described in more detail throughout this policy, share some of your information with third parties under strict restrictions. It is important for you to review this Privacy Policy. This Privacy Policy applies to all services that are hosted on the SHUKR website.

By accepting the Privacy Policy and User Agreement in registration, you expressly consent to our use and disclosure of your personal information and direct us to do so in the manner described in this Privacy Policy.

Your privacy is important to us. Please note that by accepting this Privacy Policy, you consent to your personally identifiable information being stored and processed on our web host's servers in the United States, as set out in the section entitled, "Disclosure to Third Parties " below. The laws on holding personal data in the United States may be less stringent than this policy but as we explain below, we will hold and transmit your personal information in a manner designed to ensure its security. If you disagree with the terms of Privacy Policy, please do not register for nor use SHUKR’s website.
 

Notification of Changes

This policy may be revised over time as new features are added to SHUKR’s website or as we incorporate suggestions from our customers. We may amend this Privacy Policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if we propose to change this Privacy Policy in a substantial manner, we will provide you with at least 30 days' prior notice of such a change by posting notice on the "Policy Updates" page of our website(s). After this 30 days notice, you will be considered as having expressly consented to all amendments to the Privacy Policy. If you disagree with the terms of this Privacy Policy, you may choose not to register or purchase.

As stated above, we will post the amended Privacy Policy prominently on our website so that you can always review what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check the SHUKR website at http://www.shukr.ca/privacy.aspx at any time for the most current version of our Privacy Policy.

A Special Note about Children. Children are not eligible to use our website and we ask that minors (under the age of 18) do not submit any personal information to us.

Information We Collect 

Required Information

To purchase from SHUKR’s website(s), you must provide your name, address, phone number, email address, credit card, or debit card information. This required information is necessary for us to process transactions, issue a new password if you forget or lose your password, protect you against credit card fraud and current account fraud, and to contact you should the need arise in fulfilling your order.

We retain this information for each of your transactions through SHUKR and, other than credit and debit card details, we add this information to your account profile to be used for future transactions that you may make with us. We also collect the Internet address (IP address) and other identifying information about the computer or device you use to access your SHUKR account, in order to help detect possible instances of unauthorized transactions.
 

Information about You from Third Parties

In order to protect all our customers against potential fraud, we verify the information you provide with our credit card processor listed in the table under the section "Disclosure to Third Parties” below. In the course of such verification, we receive personally identifiable information about you from such services. In particular, if you register a credit card or debit card to pay for your purchase, we will use card authorization and fraud screening services to verify that your card information and address match the information that you supplied to SHUKR, and that the card has not been reported as lost or stolen.

Additional Verification

If we cannot verify the information that you provide, or if you request a credit card transaction to an address other than your verified credit card billing address, we may ask you to confirm that your billing address is correct.

Website Traffic Information

Because of the way that World Wide Web communication standards work, when you arrive at or leave the SHUKR website, we automatically receive the web address of the site that you came from or are going to. We also collect information on which pages of our website you visit while you are on the SHUKR site, IP addresses, the type of browser you use and the times you access our website. We use this information to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service and your experience with SHUKR.

Our Use of "Cookies"

"Cookies" are small files of data that reside on your computer and allow us to recognize you as a SHUKR customer if you return to the SHUKR site using the same computer and browser. We send a "session cookie" to your computer if and when you log in to your SHUKR account by entering your login id and password.  These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don't need to re-enter your password multiple times.  Once you log out, these session cookies expire and no longer have any effect.

We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.

Customer Service Correspondence

If you send us correspondence, including emails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from SHUKR to you. We retain these records in order to keep records of our relationship, to measure and improve our customer service, and to investigate potential fraud. We may, over time, delete these records if permitted by law.

Questionnaires, Surveys and Profile Data

From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.

Our Use and Disclosure of Information

Internal Uses

We collect, store and process your personal information on servers located in the United States. Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:

1. provide the services and customer support you request;
2. resolve disputes, collect fees, and troubleshoot problems;
3. prevent potentially prohibited or illegal activities,
4. customize, measure, and improve our services and the content and layout of our website;
5. tell you about targeted marketing, service updates, and promotional offers based on your communication preferences;
6. compare information for accuracy, and verify it with third parties.
 

Disclosure to Third Parties

SHUKR will not sell or rent any of your personally identifiable information to third parties, and will only disclose this information in the limited circumstances and for the purposes described in this policy. This includes transfers of data to countries other than the USA and Canada where the laws on holding personal data may be less stringent, but as explained below, we will hold and transfer your personal information in compliance with the law and in a manner designed to ensure its security. Specifically, you consent to and direct SHUKR to do any and all of the following:

• Disclose information including, without limitation, transaction, account information, personal details and the contents of communications to the police, security forces, competent governmental, intergovernmental or supranational bodies, competent agencies (other than tax related authorities), departments or regulatory, self-regulatory authorities or organizations (including, without limitation, the Agencies set out in the table under the heading "Agencies" below) or other third parties that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity or potential illegal activity.

• Disclose information in response to requirements of civil or criminal legal process.

• Disclose information to the "Category" of third parties listed in the table below. The purpose of this disclosure is to allow us to provide our service to you. We also set out in the table below, under each "Category", non-exclusive examples of the actual third parties we currently disclose your account information, together with the purpose of doing so, and the actual information we disclose (these third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information was shared).

For the purpose of this table, the phrase "All account information" includes: name, address, e-mail, telephone number, IP address, credit card number, credit card type, details of payment transactions, customer statements and reports, account preferences, and customer correspondence.

With respect to the column titled, "Purpose", each third party, with the exception of the regulatory agencies and group companies referred to at the end of this table, is carrying out the purpose to fulfill obligations which SHUKR has contracted with the entity to fulfill.

Our Contacts with SHUKR Customers

We communicate with users on a regular basis via email to provide requested services, and we also communicate by phone to resolve customer complaints or claims made by users, respond to requests for customer service, inform you if we believe your account or any of your transactions have been used for an illegitimate purpose, confirm information concerning your identity, account activity, conduct customer surveys or investigate suspicious transactions. We use your email address to confirm your order and transaction, to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.

We also use your email address to send you other types of communications that you can control, including email campaigns and customer surveys. You can choose whether to receive some, all or none of these communications when you complete the registration process, or at any time thereafter, by contacting SHUKR and requesting to unsubscribe. You can also change your choices at any time through the same procedure.

Information Security

SHUKR is committed to handling your customer information with high standards of information security. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

The security of your SHUKR account also relies on your protection of your SHUKR password. You may not share your SHUKR password with anyone. SHUKR representatives will never ask you for your password, so any email or other communication requesting your password should be treated as unauthorized and suspicious and referenced in a ticket created at http://support.shukrattire.com. If you do share your SHUKR password with a third party for any reason, including because the third party has promised to provide you additional services such as account aggregation, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account at and changing your Profile settings, and also contact us right away as described below.

Accessing and Changing Your Information

You can review the personal information you provided us and make any desired changes to such information, or to the settings for your SHUKR account, at any time by logging in to your account on the SHUKR website and changing your preferences in the Profile page of the "My Account" tab.